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Candidature spontanée - Diana (3)

  • Customer service
  • Client Recruitee
  • woyav

Test

Job description

  • Communicate with customers via live chat or video calls to answer questions and troubleshoot problems.

  • Handle complaints, provide appropriate solutions and workaround alternatives within the SLA time limits.

  • Demonstrate and assist customers with using product features and functionalities.

  • Stay up to date and educate customers about new features.

  • Follow up with customers to ensure resolution and satisfaction

  • Contribute to team projects by accomplishing related tasks as needed.

Job requirements

  • Proficiency in English and French is a must

  • Previous experience supporting customers (At least 2 year experience with customer support)

  • Strong technical orientation.

  • Excellent communication and troubleshooting skills.

  • Previous experience working with a SaaS product.

  • High level of organization and great attention to detail.

or

Details

On-site
Customer service
Freelance
Client Recruitee